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Planned Topics:

  • Role of AICLA and Training Courses
  • Identifying and Managing Conflicts of Interest
  • What Material Damage Adjusters Need to Know About BI
  • General Insurance Principles – Proximate Cause, Subrogation, Co-insurance, Utmost Good Faith
  • What is Damage?
  • Managing Difficult Customers and Claimant Expectations
  • Scope of Works – PC Sums, Replace vs Reinstate vs Repair etc. Regulatory Requirements Around Building Repairs
  • Insurance Liability Matters – Basic Principles

Who Should Attend:

AICLA members and non-members, irrespective of age, who are relatively new to the profession of loss adjusting and claims management.

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