It is safe to say that the 2020 has been a year like no other. The global pandemic, COVID -19, has continued to wreak havoc across the world which has had a significant impact on the insurance and loss adjusting industries. Countries in lockdown, the lack of international travel [...]
The Bill following the Hayne Royal Commission recommendations into misconduct in the financial services sector in Australia was introduced to Parliament on 12 November, with a variety of impacts set to be imposed upon the insurance industry in respect of claims handling and settlements. Although the accompanying Regulations are [...]
It is an honour and privilege to be elected as the President of AICLA. Thirty years ago, when I inadvertently stumbled into the insurance industry, I had never heard of a loss adjuster or knew of the profession. Since my humble beginnings back in Leeds, England...
As I come to the end of my term as President, I am acutely aware of my feelings of humility and gratitude, and I am filled with pride that I was able to serve my profession in this role. The last two years seem to have passed more quickly [...]
The Hayne Royal Commission report into misconduct in the financial services sector in Australia had a profound impact, with widespread acknowledgement that significant industry reforms were required. Amongst the HRC recommendations was 4.8, that the Government remove the exemption for the handling and settlement of insurance claims from the definition [...]
We continue to be confronted with some worrying times during the current COVID-19 pandemic. When we heard of the first few cases of the novel coronavirus in Australia in January 2020, we were optimistic that it would not have such a devastating effect on our lives...
Covid-19 has been well contained in New Zealand, Australia and most Asian countries, however it continues to be a major health threat in a number of countries including India, Indonesia, European countries, USA and Brazil. The challenge for countries that have fared well to date, as they begin to [...]
As we navigate through these never before encountered times and hope that we will never be here again, it is clear that New Zealand, Australia and Asian countries have, to date, more effectively contained the spread of Covid-19 than Europe, USA and South America. The medical crisis has paralysed [...]
COVID 19 is a worldwide health crisis and has led to widespread community hardship and economic challenges for businesses across the world. The insurance sector is monitoring and adjusting its operations by incorporating flexible working conditions and encouraging employees to work from home (WFH)...
No one predicted four weeks ago that we would be in the midst of a pandemic. Every day the number of infected and dying people around the world rises and there seems to be no end in sight. What started as an outbreak in Wuhan province in December 2019 [...]