April 2020 LA News

COVID 19 is a worldwide health crisis and has led to widespread community hardship and economic challenges for businesses across the world. The insurance sector is monitoring and adjusting its operations by incorporating flexible working conditions and encouraging employees to work from home (WFH)...

2020-05-21T01:10:33+00:00April 30th, 2020|

July 2019 LA News

Dear Member, Customer attrition is the biggest threat to an insurer’s profitability. People usually can’t be bothered reviewing their insurance, unless there is a prompt. The top two triggers to churn are a perceived better price and a poor claims experience. A poor claims experience has added impact, because [...]

2019-07-26T11:30:35+00:00July 26th, 2019|

June 2019 LA News

Dear member, congratulations to well-known and highly respected loss adjuster Trevor Sinclair from South Australia on his elevation to Life Member of AICLA. He joins an elite group who have made a significant contribution to the profession and the Institute, in particular in Trevor’s case, a predecessor body... [...]

2019-06-27T00:43:27+00:00June 27th, 2019|
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