Unlike last year when the claims environment was relatively benign, we end 2019 with some major storms in NSW and QLD and unprecedented fires in almost all states of Australia. From discussions with members in New Zealand and Asia, 2019 has been a relatively quiet year for claims. Nothing [...]
Dear Member, How many of us in the insurance industry said, ‘I am going to be a loss adjuster when I grow up’? In fact, how many of us knew what a loss adjuster did? How may Career Councillors in schools and colleagues even know anything about the insurance jobs [...]
Dear Member, the months of September and October are a busy time for AICLA with a number of major activities: the Sydney Claims Convention, 2020 diary, audit and Annual Report, Board Meeting, AGM and a range of Division events. All members should have received a copy of the 2018/19 [...]
Dear Member, the entry of Insuretech and use of Artificial Intelligence (AI) in insurance claims processing is still in its infancy and the pace of change may be relatively slow but is inevitable. AI will become a facet of claims handling in the very new future. One Insurer is already [...]
Dear Member, I am pleased that over 200 attendees have been confirmed for CC19 in Sydney on 24 September. If you have not already registered, you still have time to do so by following the link in the Upcoming Events below. There is a good cross-section of delegates attending, [...]
Dear Member, Customer attrition is the biggest threat to an insurer’s profitability. People usually can’t be bothered reviewing their insurance, unless there is a prompt. The top two triggers to churn are a perceived better price and a poor claims experience. A poor claims experience has added impact, because [...]
Dear member, congratulations to well-known and highly respected loss adjuster Trevor Sinclair from South Australia on his elevation to Life Member of AICLA. He joins an elite group who have made a significant contribution to the profession and the Institute, in particular in Trevor’s case, a predecessor body... [...]
Dear member, One of the privileges as President is to visit Divisions and meet members and others involved in the profession. Following the successful Asian Claims Convention held in Phnom Phenh, Cambodia in mid-April, Andrew Khoo, the International Division Chairman, Tony Libke, our Chief Executive, and I met with [...]
Dear Member, Having recently attended the Asian Claims Convention in Phnom Penh, Cambodia, I am pleased to report that this has been a very successful event, with a record number of 142 attendees. ACC is unique, in that, it draws a wide range of claims industry professionals including loss [...]
Dear member, On 4th February, 2019, the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry made a number of recommendations relating to the insurance industry in its Final Report. Recommendation 4.8, was that the “handling and settlement of insurance claims, or potential insurance claims, should [...]
