Yearly Archives: 2019

July 2019 LA News

Dear Member, Customer attrition is the biggest threat to an insurer’s profitability. People usually can’t be bothered reviewing their insurance, unless there is a prompt. The top two triggers to churn are a perceived better price and a poor claims experience. A poor claims experience has added impact, because [...]

2019-07-26T11:30:35+00:00July 26th, 2019|

June 2019 LA News

Dear member, congratulations to well-known and highly respected loss adjuster Trevor Sinclair from South Australia on his elevation to Life Member of AICLA. He joins an elite group who have made a significant contribution to the profession and the Institute, in particular in Trevor’s case, a predecessor body... [...]

2019-06-27T00:43:27+00:00June 27th, 2019|

May 2019 LA News

Dear member, One of the privileges as President is to visit Divisions and meet members and others involved in the profession. Following the successful Asian Claims Convention held in Phnom Phenh, Cambodia in mid-April, Andrew Khoo, the International Division Chairman, Tony Libke, our Chief Executive, and I met with [...]

2019-05-30T07:30:15+00:00May 30th, 2019|

April 2019 LA News

Dear Member, Having recently attended the Asian Claims Convention in Phnom Penh, Cambodia, I am pleased to report that this has been a very successful event, with a record number of 142 attendees. ACC is unique, in that, it draws a wide range of claims industry professionals including loss [...]

2019-04-26T10:15:33+00:00April 15th, 2019|

March 2019 LA News

Dear member, On 4th February, 2019, the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry made a number of recommendations relating to the insurance industry in its Final Report. Recommendation 4.8, was that the “handling and settlement of insurance claims, or potential insurance claims, should [...]

2019-03-29T01:47:27+00:00March 29th, 2019|


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