LA News

Unlike last year when the claims environment was relatively benign, we end 2019 with some major storms in NSW and QLD and unprecedented fires in almost all states of Australia. From discussions with members in New Zealand and Asia, 2019 has been a relatively quiet year for claims.  Nothing [...]

Dear Member,  How many of us in the insurance industry said, ‘I am going to be a loss adjuster when I grow up’? In fact, how many of us knew what a loss adjuster did? How may Career Councillors in schools and colleagues even know anything about the insurance jobs [...]

Dear Member, the months of September and October are a busy time for AICLA with a number of major activities: the Sydney Claims Convention, 2020 diary, audit and Annual Report, Board Meeting, AGM and a range of Division events. All members should have received a copy of the 2018/19 [...]

Dear Member, the entry of Insuretech and use of Artificial Intelligence (AI) in insurance claims processing is still in its infancy and the pace of change may be relatively slow but is inevitable. AI will become a facet of claims handling in the very new future. One Insurer is already [...]

Dear Member, I am pleased that over 200 attendees have been confirmed for CC19 in Sydney on 24 September. If you have not already registered, you still have time to do so by following the link in the Upcoming Events below. There is a good cross-section of delegates attending, [...]

Dear Member, Customer attrition is the biggest threat to an insurer’s profitability. People usually can’t be bothered reviewing their insurance, unless there is a prompt. The top two triggers to churn are a perceived better price and a poor claims experience. A poor claims experience has added impact, because [...]

Dear member, congratulations to well-known and highly respected loss adjuster Trevor Sinclair from South Australia on his elevation to Life Member of AICLA. He joins an elite group who have made a significant contribution to the profession and the Institute, in particular in Trevor’s case, a predecessor body... [...]

Dear member, One of the privileges as President is to visit Divisions and meet members and others involved in the profession. Following the successful Asian Claims Convention held in Phnom Phenh, Cambodia in mid-April, Andrew Khoo, the International Division Chairman, Tony Libke, our Chief Executive, and I met with [...]

Dear Member, Having recently attended the Asian Claims Convention in Phnom Penh, Cambodia, I am pleased to report that this has been a very successful event, with a record number of 142 attendees. ACC is unique, in that, it draws a wide range of claims industry professionals including loss [...]

Dear member, On 4th February, 2019, the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry made a number of recommendations relating to the insurance industry in its Final Report. Recommendation 4.8, was that the “handling and settlement of insurance claims, or potential insurance claims, should [...]

Dear member, As reported in an email recently, AICLA and ANZIIF have entered a new seven-year agreement for the continued delivery of the Diploma of Loss Adjusting. This long-term contract cements the close relationship between ANZIIF and AICLA for the training and education of professional loss adjusters. The current [...]

Dear Member,We come to the end of another year and find ourselves reflecting on the last 12 months.AICLA has had a busy year with conferences, workshops, various division run education programs and networking events. We agreed to a new long-term delivery agreement with our education partner ANZIIF [...]

Dear Member, The emerging market in insurance is cyber security. As computer processes, cloud computing and the internet of things (IOT) continue to change our lives, it's certain that insurers will offer expanded protections against these new classes of risk. The question is our sector moving fast enough to develop [...]

Dear Member, As the newly elected President of AICLA, a brief background about me. I have been an AICLA Board member since 1999, having held board roles as Division Chairman (WA) and International Development Director since its inception in 2004. I am humbled and overwhelmed by the endorsement by the [...]

This is my last newsletter as President and caps the end of a very successful month. The highlight was the AICLA/ANZIIF Sydney Claims Convention, which had approximately 300 people in attendance.  I particularly enjoyed being able to present Haryo Suseno, Melanie Richardson and Paul McConnell their awards for outstanding academic [...]

I have recently been reflecting on the role of the loss adjuster; the independent (?) and impartial (?) facilitator of the claim, sitting between the insurer and the insured. Are we independent and are we impartial?  Leaving aside the legal distinction of independence and who pays our fees, I think [...]